MyTicket provides the technical infrastructure to enable online sales by Event Organisers. By using or visiting the MyTicketApp platform, you expressly agree to be bound by the Terms and to follow these Terms and all applicable laws and regulations governing the platform. MyTicket reserves the right to change these Terms at any time, effective immediately upon posting on the platform. If you violate these Terms, MyTicket may terminate your use of the platform, bar you from future use of the platform and/or take appropriate legal action against you.
1.1 MyTicket is the primary ticket agency which obtains its allocation of tickets for an event directly from event organizers and venues. Tickets are sold through the MyTicket platform where customers can search, select and buy tickets online for events. Your MyTicket account is a secure portal where you can add or modify event listings and ticket allocations, record details of cash, cheque and complimentary bookings, change the display settings of your MyTicket Event Page, export customers' details, view ticket sales reports and much more.
2.0 You agree that you are only authorized to visit, link to and/or retain a copy of pages of this platform for your organization's use (if you are acting on behalf of an Event Organiser) and that you shall not duplicate, download, publish, modify or otherwise distribute the material on this platform for any purpose other than to create and manage events and promotional information, for personal use, or to administrate the sale of tickets.
The content and software on this platform and application is the property of MyTicket and is protected by Indian and International copyright laws. We post the relevant legal notices and credits on this platform. You are not permitted to remove any such notices or credit, or any additional information presented in respect of copyright.
2.1 User Contributions to the Site
The platform provides you with opportunities to contribute to the platform by uploading information about your events, known as "user content". MyTicket is not liable or responsible for any user content. The contributions of third parties do not necessarily represent the view or opinions of MyTicket. MyTicket cannot preview user content before it appears.
2.2 Prohibited Content
Users can be held liable for any illegal or prohibited user content they provide to the platform. Prohibited content includes, but is not limited to content that:
If you discover this kind of material on the Site, please notify us by emailing us at support@MyTicketApp.net and we will investigate your claim and may then take appropriate action.
2.3 Offline Conduct
Although MyTicket cannot monitor the conduct of users off the platform, it is also a violation of these rules to use any information obtained from this platform in order to harass, abuse, or harm another person, or in order to contact, advertise to, solicit or sell to any site user without their prior explicit consent.
MyTicket also retains the right to suspend or terminate your access to the platform if the conduct of an event organizer or organization using the MyTicket services, leads to damage to reputation by association.
2.4 Links and Search Results
The platform contains embedded links to and may produce search results that reference or link to third party sites throughout the World Wide Web. MyTicket has no control over these sites or the content within the site. MyTicket cannot guarantee, represent or warrant that the content contained in the sites is accurate, legal and/or inoffensive and will not contain viruses or otherwise impact your computer. By using this platform to search for or link to another site, you agree and understand that you may not make any claim against MyTicket for any damages or losses, whatsoever, resulting from such action.
2.5 Access and Interference and Multiple Browser Windows
You agree that you will not use a robot, spider, other automatic device or manual process to monitor or copy our web pages or the content contained therein or for any other authorized purpose, without our prior expressed written permission. You agree that you will not use any device, software or routine to interfere or attempt to interfere with the proper working of the platform. You agree that you will not take any action that imposes an unreasonable or disproportionately large load on our infrastructure. You agree that you will not access, reload or "refresh" transactional event or ticketing pages, or make any other request to transactional servers, more than once during any three-second interval.
When using the platform ensure you are using only one browser window. Using multiple browser windows could result in duplicate listings if you are using the platform on behalf of an Event Organiser.
2.6 Unauthorised Use of the Site
Illegal and/or unauthorized use of the site, including, but not limited to, unauthorized ticket sales, fraudulent listings of Events by individuals or organizations other than the legitimate Event Organiser; unauthorized framing of or linking to the site, or unauthorized use of any robot, spider or other automated devices on the Site, will be investigated and appropriate legal action will be taken, including without limitation, civil, criminal and injunctive redress.
2.7 Violation of the Terms
You understand and agree that in MyTicket's sole discretion, and without prior notice, MyTicket may terminate your access to the platform, cancel ticket orders or exercise any other remedy available and remove any unauthorised user content, if MyTicket believes that your conduct, or the user content you provide, violates or is inconsistent with these Terms, or violates the law or the rights of MyTicket, a client of MyTicket or another user of the platform. You agree that monetary damages may not provide sufficient remedy to MyTicket for violations of these Terms and you consent to injunctive or other equitable relief for such violations. MyTicket is not required to provide any refund to you if you are terminated as a User because you have violated these Terms or any of MyTicket's rights.
2.8 Use of Multiple Online Ticketing Systems or Use as a Reservation System Only
Unless where advance permission has been granted by MyTicket, all Event Organisers must provide the option for tickets to be purchased online through the MyTicket platform.
If an Event Organiser is found to be using MyTicket for in-house bookings only and an alternative online payment mechanism or ticketing provider for their online bookings, MyTicket reserve the right to close an account with seven days’ notice if this term is breached.
Similarly, if an Event Organiser uses MyTicket’s online bookings as a reservation system (i.e. zero value tickets) but the tickets have a monetary value and payment of these tickets are sought through alternative payment methods direct to the Event Organiser, MyTicket reserves the right to close the account without notice if this term is breached.
The Event Organiser agrees to maintain and promptly update their registration details to keep it accurate and current. If you provide any information that is untrue, inaccurate, not current or incomplete, or MyTicket has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, MyTicket has the right to suspend or terminate all of your accounts and refuse any and all of your current or future use of MyTicket.
During the MyTicket registration process, a unique account and password will be created. It is the responsibility of the Event Organiser and its Users to maintain the confidentiality of the password and account and are fully responsible for all activities that occur under your account, including without limitation, all actions by sub-users registered under your account. The Event Organiser must immediately notify MyTicket of any unauthorized use of your password or account or any breach of security. MyTicket cannot and will not be liable for any loss, damage or other liability arising from your failure to comply with this Section or from any unauthorized access to or use of your account.
If an account has not had any log-in access for two years, or if a new MyTicket account is created but no events are put on sale within six months, it will be considered a dormant account and all data will be cleared.
There are two types of payment processing options available to Event Organisers when using the MyTicket system:
4.2 MyTicket payment processing
Event Organisers do not need their own payment gateway to utilize the MyTicket payment processing option. Bookings placed online will be processed by MyTicket and income less applicable fees will be transferred to the Event Organiser within 15 (fifteen) days of the conclusion of the event. For booking fees, go to section 5.1.
Event Organisers are not permitted to obtain customer credit/debit card details and process the order themselves via the MyTicket public sales pages (online bookings). Handling customer card details and using the MyTicket Merchant Services for in-house bookings is in breach of these terms and conditions. If an Event Organiser would like to accept credit/debit cards as a payment type for in-house bookings, the Event Organiser will be required to secure their own merchant services or utilize the Stripe payment processing option.
4.2.1 Collection of Monies
You authorize MyTicket to accept Mastercard, Visa, American Express and Maestro cards and to collect the face price of each ticket and also, where you have opted for the booking fee to be billed to the Customer, we will collect a booking fee from each customer and where applicable, a telephone service fee or delivery fees if requested. We will retain the full amount of the booking fee (whether paid for by the Event Organiser or the Customer), telephone service fee and delivery fees.
The proceeds of all credit and debit card sales transacted via MyTicket are paid into a segregated "Client" bank account meaning that they are completely ring-fenced from our own working capital. These arrangements are in line with best practice as specified by all major credit card companies.
4.2.2 Transfer of Funds
Once the event or event run has concluded, the online sales for that event will then be totaled and transferred electronically to the Event Organiser's nominated bank account within 15 working days of the final performance. The amount transferred will be net of our Fees as stated in 5.1 and any refunds to be made to Customers as a result of cancellation.
If any Event or series of Events is canceled or postponed or significantly changed from the advertised content, MyTicket will refund the customers directly and shall be entitled to utilize sufficient funds from the ticket proceeds referred to above to enable MyTicket to do this. Notification of cancellation may delay the transfer of funds while confirmation and clarification are sought.
All money shall be paid into the bank account specified in your payment details. It is not the responsibility of MyTicket to verify bank details but is the responsibility of the Event Organiser to ensure that accurate bank details are provided. MyTicket will not accept any responsibility if incorrect bank details have been provided by the Event Organiser or their account Users and monies owed are paid into the wrong bank account.
4.2.3 Prior Acquisition of Funds
You, as the Event Organiser, must not withdraw funds from your MyTicket account until the event has been completed. If funds are received prior to an event having been completed, MyTicket will have every right to seek reimbursement for any refunds and administrative charges that may arise if the event were to be canceled. Where an agreement for reimbursement cannot be reached, MyTicket will be entitled to take legal action against the Event Organiser and the account will be suspended.
A chargeback occurs when a customer disputes a charge on their credit/debit card with our merchant services provider. When a chargeback occurs the merchant services provider will investigate as to whether the charge is to stand or be refunded to the customer.
MyTicket will provide all requested information and documentation to the merchant services provider during the investigation. However, if the dispute is upheld and the charge is refunded to the customer, MyTicket will have every right to seek reimbursement from the Event Organiser for the chargeback amount and any penalty that is incurred by MyTicket as a result of the chargeback. Failure by the Event Organiser to pay the chargeback may result in the account being suspended along.
Any tickets that are subject to a successful chargeback dispute will be canceled.
4.4 Tax Liability
Event Organiser's remain is solely responsible for the accounting and payment of Taxes collected through the sale of tickets to the Govt. MyTicket is only liable for the GST component of the booking fee. At the conclusion of your event, you will be provided with a full income breakdown for your Event/s monies received from online sales which will include details of the Event Organiser's VAT liability (if applicable).
4.5 Donations and Gift Aid
MyTicket can collect donations via online bookings and forward payment to the Event Organiser less a 5% administration fee will be deducted from all donations made by credit or debit card using our merchant facility. No admin charge is applicable for payments recorded by cash or cheque.
Should the Event Organiser want to claim Gift Aid, it is the responsibility of the Event Organiser to register for Gift Aid (if eligible) and submit relevant documentation to the Income Tax Dept to re-claim the tax benefit. MyTicket accepts no responsibility for the administering of the Gift Aid scheme; it is only a platform to receive donations.
Donations are not subject to a booking fee but are subject to a 5% administration fee which is deducted from the donation.
If an event is canceled, the donation will also be refunded to the customer in full.
We (MyTicket) are not an accounting, taxation or financial adviser, and you should not rely on the information given on the platform to determine the accounting, tax or financial consequences of making a donation to charity. We strongly recommend that you consult your own adviser(s) about any accounting, taxation or financial consequences that may affect you.
4.6 Sundry Items
Sundry items attract the same booking fee as ticket sales (please see section 5.1). If an event is canceled, the sundry item will also be refunded in full, including booking fee (but excluding delivery fees).
4.7 Ticket Sales Management
The ticket sales management offered by MyTicket is made available without charge for Event Organisers and their administrative representatives to keep track of all ticket sales through MyTicket platform.
If offline sales are being made from the same block of tickets that have been made available for online sales, it is crucial that the Event Organiser uses the Management Functions of the platform to keep records of their offline sales up to date. Otherwise, this will result in a discrepancy whereby seats that have already been sold offline will still appear to be available on the sales site and therefore could be sold twice.
MyTicket will not be liable for any such discrepancy or its consequence - it is the responsibility of the Event Organiser to use the Management Functions properly to ensure that double booking is avoided.
The alternative mechanism for Event Organisers is to make available two separate allotments of tickets - one for online sales and one for offline sales.
5.1 Booking Fees
All tickets purchased online through MyTicket and card bookings processed are subject to a booking fee, which is levied in accordance with the booking fee displayed in your MyTicket account.
The fee is applied to cover overheads that we incur with each transaction. We reserve the right to vary this booking fee from time to time.
The MyTicket fee due will be deducted from the total amount paid by the Customer in respect of any given Event prior to the transfer of funds.
Free events are not charged a booking fee.
Tickets purchased "offline" (i.e. Event Organisers own bookings of cash, cheque, complimentary tickets) are not charged a booking fee.
5.2 Ticket Fees
You will be charged 10% of the total ticket value, for a particular event.
In situations where the refund policy is applicable, ticket delivery fees (If Applied) are not refundable and will be deducted from the settlement.
6.1 Through the use of the MyTicket platform, Event Organisers upload data regarding their organization, productions, venues, event dates, ticket prices, a preferred fee charging mechanism, etc. This data populates the MyTicket sales platform from which the customer can then purchase tickets for the listed events.
All details of Events including, but not limited to, performance times, ticket prices and seat availability are entered into the system by the Event Organiser. The accuracy of all such information is at all times the responsibility of the Event Organiser. Failure to provide accurate event details (including amendments to an event if the date or time changes) will breach this agreement and may lead to the account being suspended and MyTicket will be entitled to seek compensation for any direct costs incurred as a result of incorrect event information listed on MyTicket.
The Event Organiser is responsible for the creation and distribution of automatic discounts and discount codes. The Event Organiser must test their ticket sales to ensure that discount codes and automatic discounts have been set up correctly to provide the correct discount for the applicable event(s), ticket price(s) and validity period. MyTicket will not be held responsible for discount codes or automatic discounts that have been set up incorrectly.
6.2 Copyright Policy
We will terminate the privileges of any user who uses this Site to unlawfully transmit copyrighted material without a license or express content, valid defense or fair use exemption to do so. In particular, users who submit user content to the platform, whether articles, images, stories, software or other copyrightable material must ensure that the user content they upload does not infringe the copyrights or other rights of third parties (including, but not limited, to trademark, trade secret, privacy or publicity rights). After proper notification by the copyright holder or its agent to us, and confirmation through court order or admission by the user that they have used this platform as an instrument of unlawful infringement, we will terminate the infringing users' rights to use and/or access to this platform. We may, also in our sole discretion, decide to terminate a user's rights to use or access to the platform prior to that time if we believe that an alleged infringement has occurred.
6.3 Event Specific Terms and Conditions
Tickets are issued subject to the MyTicket terms and conditions however each individual Event or Venue may include their own Terms and Conditions (if applicable), including age restrictions, refund, and exchange policy, etc. If an Event or Venue has its own Terms and Conditions, they must be included within the booking process and/or be made available at the venue box office to be applicable.
6.4 Pricing Errors
If the amount paid by the Customer for a ticket sold through MyTicket is grossly incorrect, regardless of whether because of an error in a price posted on this platform or otherwise communicated to the Customer and regardless of whether caused by transactional malfunction of this platform or other MyTicket operated system or by human error on the part of the Event Organiser, then MyTicket will have the right to cancel that ticket (or the order for that ticket) and refund the Customer the amount that they paid.
7. PURCHASING TICKETS
7.1 MyTicket offers the following options for customers to purchase your tickets (fees and charges apply, please refer to 5.1):
7.2 The purchaser can purchase tickets via the Event Organiser's unique MyTicket URL or search the MyTicket Portal to navigate to the specific Event in which they are interested.
The site will then display the payment due for the number of tickets you wish to purchase or distribute. The customer will then be asked to select their preferred method of Payment and having entered and submitted Credit or Debit Card details, the MyTicket system will charge the Card Issuer the appropriate amount. On completion of the transaction, the chosen seats will be registered in the purchaser's name and they will be sent confirmation of purchase.
7.3 Order Confirmation
An order confirmation will take the form of a summary web page at the end of the purchase sequence. This will be followed by an email dispatched to the Customer. Both contain details of the seats purchased and a unique purchase reference number, which acts as the Customer's proof of payment and may be used by the Event Organiser as an eticket.
If a Customer does not receive a confirmation number (in the form of a confirmation page or email) after submitting payment information, it is their responsibility to confirm with our Customer Service Department whether or not the order has been completed, as only the Customer may be aware of any problems that may occur during the purchase process. MyTicket will not be responsible for losses (monetary or otherwise) if a Customer assumes that an order was not placed because they failed to receive confirmation.
Any ticket-holder unable to present confirmation of purchase in the form of a print out of the email (or web-page equivalent) and valid identification indicating they are the individual named on the confirmation may not be admitted to the event in question, and will not receive a refund.
8.1 The varying exchange and refund policies set forth by our Event Organisers prohibit MyTicket from issuing exchanges or refunds after a booking is placed. If a refund or exchange is requested by a Customer, the Customer is advised to contact the Event Organiser directly to process their request as per the Event or Venue's own exchange and refund policy.
The booking fee is non-refundable if an Event Organiser processes the refund. The booking fee is only refundable if an event is canceled or significantly changed (e.g. change of date, venue or headline act) and MyTicket will process these ticket refunds. Event cancellation refunds incur a 5% handling fee per transaction.
MyTicket does not permit exchanges for tickets to events staged by different Event Organisers.
8.2 Cancelling an Event
If an Event is canceled by the Event Organiser (i.e. a cancellation due to circumstances beyond MyTicket's control), MyTicket will refund the purchase price of a Customer's tickets including the booking fee, (but excluding any payment gateway fees incurred); whether that fee was originally presented as a separate item or was included within the stated face value of the ticket.
Where MyTicket has been notified by the Event Organiser of an Event cancellation, we will use best endeavors to contact Customers by email (using the details provided at the time of booking) advising them of the cancellation and initiating the refund process.
MyTicket is normally notified in advance of any pending Event cancellation by the Event Organiser. We then automatically initiate refunds to all tickets purchasers. Customers can also notify MyTicket directly if they discover that an event has been canceled by emailing cancellations@MyTicketApp.net
8.3 Event Postponed or Change of Venue
If an Event is moved from its advertised venue and/or the date is changed, tickets already purchased may remain valid should the Customer wish to attend the revised Event. If not, MyTicket will refund the purchase price of a Customer's tickets including our booking fee, (but excluding any delivery charge); whether that fee was originally presented as a separate item or was included within the stated face value of the ticket. Refunds effective under this clause incur a 5% handling fee per transaction. Customers must contact MyTicket no later than a week following the event's revised date.
8.4 Significant Change to Event Line-up
Should the headline artist not appear or if the line up or content is substantially changed from that advertised at the time of purchase, then MyTicket will on request refund the purchase price of a Customer's tickets including our booking fee, (but excluding any delivery charge); whether that fee was originally presented as a separate item or was included within the stated face value of the ticket. Refunds effective under this clause incur a 5% handling fee per transaction. Customers must contact us as soon as possible and no later than a week following the event's stated date.
8.5 Refunds requested after the Transfer of Funds
Customers are required to contact MyTicket no later than 7 Days following the event to request refunds due to a postponed event, change of venue or significant change to event or line-up. Refunds can then be processed prior to the transfer of ticket income to the Event Organiser. MyTicket will not be able to process refunds after 7 Days following the event unless the refund is due to an event cancellation that we have retained funds to cover all ticket refunds.
If customers request refunds of their tickets after ticket income has been transferred to the Event Organiser, the responsibility for the refund will lie with the Event Organiser and all inquiries will be directed to the Event Organiser. MyTicket will not be liable for any refunds once the process to transfer ticket income to the Event Organiser has commenced.
The referral scheme provides a cash incentive to Event Organisers to introduce new users to MyTicket. MyTicket will pay the introducing Event Organiser 10% of every booking fee net of any VAT we earn from introduced users. If a ticket is refunded or an event is canceled, no referral payment will be applicable. The referral payment will be made to the Event Organiser on a quarterly basis for amounts over INR 10,000. Where a referral payment is less than INR10,000, the monies due will accrue until the minimum payment amount is reached.
Event Organisers cannot self-refer (i.e. refer a new MyTicket account where the new account is within the same local organization or the introducing Event Organiser has an active involvement in the newly signed up organization). MyTicket reserves the right to cancel a referral if self-referral is suspected.
If a new sign-up fails to add the referral link during the registration process, MyTicket can apply the referral up to seven days from the account being created providing an introduction can be evidenced.
10.1 In respect of any personal data as defined in the General Data Protection Regulations, whichever may be applicable in your region or country, the Event Organiser holds responsibility to ensure that they comply with the Regulations and continue to comply with any future amendments to the Regulations and any guidance notes or guidelines issued by the Information Commission.
10.2 MyTicket is dedicated to providing high quality and secure service to its customers. We adhere to the General Data Protection Regulations as a Data Processor (for processing ticket-buying customer's data) and as a Data Controller (for processing Event Organiser's data).
11.1 The site and its content are delivered on an "as-is" and "as-available" basis.MyTicket disclaims all warranties, express or implied, including also any implied warranties of merchantability and fitness for a particular purpose.
MyTicket does not promise that the site will be error-free, uninterrupted, or that it will provide specific results from use of the site or any content, search or link on it.
MyTicket cannot ensure that files you download from the site will be free of viruses or contamination or destructive features.
MyTicket will not be liable for any damages of any kind arising from the use of this site, including without limitation, direct, indirect, incidental and punitive and consequential damage. MyTicket makes no guarantee of any specific result from the use of this site or use of the MyTicket service.
12.1 Whilst we endeavor to ensure that the platform is fully operational at all times, on those occasions when there are interruptions to service due to essential maintenance, system upgrades, internet service interruptions or any other factors beyond our control, MyTicket will not be liable for any indirect, consequential, exemplary, incidental, special or punitive damages, or for lost profits, revenues or business opportunities, even if MyTicket has been advised of the possibility of such damages.
In no event shall MyTicket be liable for any indirect or consequential loss or any loss (whether incurred directly or indirectly) of profit, business, revenue, date, goodwill or reputation.
MyTicket disclaims any and all liability for the acts, omissions and conduct of any third party users, MyTicket users, advertisers and/or sponsors on the site, in connection with the MyTicket service or otherwise related to your use of the site and /or the MyTicket service. MyTicket is not responsible for the products, services, actions or failure to act of any venue, performer, promoter or another third party in connection with or reference on the site.
Notwithstanding the foregoing, nothing in the Agreement shall be taken to limit or exclude any liability which MyTicket may have for (i) death or personal injury arising from MyTicket negligence; (ii) fraudulent misrepresentation; or (iii) any liability that cannot be excluded or restricted by law.
13.1 You shall indemnify MyTicket, defend and hold harmless MyTicket and MyTicket affiliated or related companies and their respective joint ventures, successors, assigns, directors, officers, employees and agents and shall keep each of them fully and effectively indemnified against any and all losses, imposed on, incurred by or asserted against them arising from:
MyTicket, the platform and design are registered trademarks of MyTicket Ltd. All rights reserved.